Refund policy

Refund & Returns Policy

Last updated: August 7th 2025

Returns

Because tea is a perishable food product, we cannot accept returns on opened packages. Unopened tea and unused teaware may be returned within 14 days of delivery.

1. Email zenustea@gmail.com with your order number.

2. Send the Tea via your shipping partner of choice.

3. Refunds are processed to the original payment method within 5 business days of receiving the return.

Non-returnable items

• Sale or clearance teas

• Gift cards

• Bulk custom blends

• Items marked “Final Sale”

Order issues

If we shipped the wrong item or your tea arrived damaged, contact us within 48 hours. We’ll make it right at no extra cost.